Returns & Exchanges
At Dorsanee Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition with lace uncut. If you are not happy with your hair extensions or wig, our team is here to ensure a smooth and hassle-free exchange or refund process.
Contact Support
Email our customer service team within 30 days of receiving your order to initiate a return request and receive your Return Authorization Number.
Prepare the Package
Ensure the hair is in its original state, including all packaging, tags, and uncut lace, then securely pack the items to prevent damage during transit.
Ship the Item
Send your return package to the provided warehouse address using a trackable shipping service and provide the tracking number to our support team.
Quality Inspection & Refund
Once our quality control team inspects and approves the returned item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing